* If the customer is unsatisfied with the product delivered then he/she needs to mail us at chessncrafts@gmail.com,  within 48 hours from the date of receiving the parcel. ChessnCrafts will arrange a pick-up from your place (reverse pick-up may not be available on selected pin -codes).

Refunds – We refund the amount minus Rs. 200/-(adjusted towards shipping & COD charges) per product in your bank account.
We need following to initiate the refunds:-
bank details – Name,
A/c no.,
IFSC Code,
Bank,
Branch.
* If the return is due to an error on our part (incorrect item sent, damaged/defective product), we will replace the product or reimburse the full invoice value as per customer demand.
* Refund process (if customer requests for refund) will start only after we receive back the product and validate the return.
Post receipt of the return package, we will proceed to inspect the same. In case a reverse pick-up is not done for any reason(due to any reason owing to customer or the courier company’s mistake), responsibility lies on the customer to contact ChessnCrafts to arrange for the pick-up again. Failure to contact ChessnCrafts timely to arrange the reverse pick-up again may lead to rejection for exchange/return request.

Once approved as an eligible return, we will issue your refund of the appropriate amount within 10 days. If however the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closed within 20 days of our receiving of the return package from you. ChessnCrafts will not be liable for any damage that happens during return shipping.
The customer agrees not to dispute the decision made by ChessnCrafts and accept ChessnCrafts’s decision regarding the return validation that is – if the product is valid to be accepted as return or not. Non-Valid return will be sent back to the customer.

Items to be returned must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging, including: polyester bags, hang tags on garments. Any items that have been damaged, soiled or altered will not be accepted and will be sent back to the customer.

Refunds are made as follows:
1. If the payment was made in cash then the refund is made in the form of a bank transfer.
2. If the payment is made using a credit/debit card (or any form of net banking) then the amount is credited back to the same account/card from which the payment was made.

EXCHANGE POLICY

* You just need to drop us a mail at chessncrafts@gmail.com mentioning the new required size and you will get a revert within 24 working hours.
* We will arrange a pick-up of the product delivered to you and get a fresh piece made in the new required size and it will be dispatched as soon as it gets ready.
* In case of size problem, we can always get it exchanged to a size you need.
* For Size Exchanges, the product should be unused/unworn and request should be raised within 2 days of delivery.
* If a piece is exchanged once, it cannot be returned or exchanged the second time.
* In case the new required size required is not available, Our Standard Returns and Cancellation Policy is applicable.

CANCELLATIONS BY CUSTOMER
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order by contacting us at chessncrafts@gmail.com. We would appreciate if the cancellation process is done as soon as possible in case you do not want an order, so that we do not dispatch the order and save on the courier cost and the effort.
* If you cancel your order before your product has been dispatched, we will refund the full amount (Applicable only for pre-paid orders).
* If you cancel your order after your product has been dispatched, we will refund the amount minus shipping charges (Applicable only for pre-paid orders).
The customer agrees not to dispute the decision made by ChessnCrafts and accept The ChessnCrafts’s decision regarding the cancellation.

CONTACT US

We are always available at +91 – 9717066661, +91 – 9811050967should you need more help and support.

or visit us at

A-178/12, GF,Dayanand Colony, Lajpat Nagar-4,
NEW DELHI-110024, INDIA.

Opposite Pocket 3 Main Gate

Tuglakabad extension

New Delhi-110019